Thank you for shopping at PawPicksStore.com. We’re committed to delivering your pet essentials quickly, safely, and affordably. Please review our shipping policy to understand how and when your order will arrive.
Processing Time
All orders are processed within 1–3 business days, excluding weekends and holidays. During peak seasons or promotional periods, processing times may be slightly delayed, but we always do our best to ship your order as quickly as possible.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and selected shipping method. We offer standard and expedited shipping options where available. Estimated delivery times will be shown at checkout and typically range from 5–10 business days for standard delivery.
International Shipping
We currently ship to select countries outside of the United States. International orders may be subject to additional customs duties, taxes, or import fees, which are the responsibility of the buyer. Delivery times for international orders may vary depending on the destination and customs processing.
Order Tracking
Once your order has shipped, you’ll receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your shipment at any time. Please allow up to 48 hours for the tracking information to update.
Delays and Issues
While we work with trusted shipping partners to ensure timely delivery, unforeseen delays can occur due to weather, customs, or carrier issues. If your order is significantly delayed or appears lost in transit, please contact us and we’ll do our best to resolve the issue quickly.
Wrong or Incomplete Address
Please double-check your shipping information before placing your order. PawPicksStore.com is not responsible for packages that are lost or delayed due to incorrect or incomplete addresses provided by the customer.
Missing or Damaged Packages
If your package is marked as delivered but you haven’t received it, or if it arrives damaged, contact us within 7 days of the delivery date. We’ll work with the carrier to locate your package or file a claim if necessary.